Huzzah and boo, part two

Much like when you google medical symptoms, googling issues around ebikes can be a fairly depressing read. I’d always been a bit baffled by the bad reputation ebikes had for reliability – after all, dear Voltron, my faithful Lapierre Overvolt HT, has served me without complaint for nearly 2000 miles over four years (most of which have been done in the last year). Never had the motor or battery serviced, it just goes. That might be jinxing it, but to be fair, old Volty’s done good.

So when my new Liv started having issues, I started googling. I found that quite a few people with Giant Reigns, Trances and Liv Intrigues had experienced problems very similar to mine. Disconcertingly, several reported that the issues were actually quite hard to resolve, requiring replacement or refunds. But as my bike went in I though, “I’m sure it’ll be fine!”.

It was not fine.

As my Intrigue was returned to my care, I planned a visit to the Forest of Dean. I wanted to see if I could tackle the Verderers any better after my skills course. I wanted to try the newly re-opened Countdown and Launchpad on my mighty beast.

Obviously it’d be silly just to take the Intrigue out without checking first, so I took it for a sub 6-mile loop one lunchtime around the local roads. It was unseasonably pleasant for September, and the bike didn’t experience any issues. Huzzah! I booked a night at the Ross-on-Wye Premier Inn, and started looking forward to my little weekend jaunt.

The day came, and my bike was popped on to charge. When it came time to load up the car, I put my bags in, and rolled the Intrigue out. I switched it on to check the battery, to see if I needed to take the charger in case it hadn’t had time to fully charge, the lights came on… and immediately went off again.

“Have you tried switching it on and off again?”

You have got to be shitting me.

I confess, I actually had a bit of a cry. My plans of merrily shredding were in ruins. RUINS. Perhaps I should just let Mr Toast go in my place, rather than wasting the hotel room. I could spend the next few days sulking.

Instead, I remembered that I’m in the incredibly fortunate position of having two ebikes and hell, I still have the Professor – but I confess that I’m not entirely sure how my knees would cope now on a non-ebike, and my last memory of riding the Professor at FoD involved me vomiting halfway up the climb…

Voltron had tackled the Forest of Dean before, and could do so again. Sure, I’d probably Countdown and Launchpad a miss, but I could still have a good time. To the west!

Soon, Voltron and I were relaxing in a Premier Inn, which was much like every other Premier Inn (which is why we like them – clean, comfortable, and bike-friendly).

Something something Lenny Henry

The next day I chatted with the local Giant dealer about my dead Intrigue. To be honest, I feel pretty sorry for them – I don’t think that a huge number of their bikes have these issues, but enough to be a pain in the arse, and without an easy solution as I don’t think the error codes always give a true impression of what’s going wrong. I’m going for a refund – as I told them, I can’t trust the bike, and as a woman who rides alone (not to mention with shit knees), it’s a bit of a dealbreaker – so now it’s got to be couriered back to Rutland. Gutting.

ANYWAY, back to the Forest of Dean. Breakfast was scoffed, the room was emptied and the bike loaded, and off I went.

It was a beautiful, warm sunny day (in September!), and Cannop was packed. Usually when I visit FoD it’s mid-week, so this was the first time I had to go into the overflow carpark. After the trek to the parking machines that actually accept card (because despite the optimistic Ring-o signs, no-one has signal, and who carries coins in a pandemic?), it was time to set off.

And… it was great. I pretty much felt like a riding goddess. I took every uphill switchback easily. I took nearly every downhill easily (there’s one left-hander I still can’t clean fully early on). The final descent made me wonder how the hell I’d ever had problems with them on my visit back in the early summer. I blasted down the Dragon’s Back to the sound of the Beastie Boy’s Sabotage. It was ace.

Feeling smug and confident, I decided to tackle Countdown and Launchpad after all. Now, you’d probably be expecting from my previous writings to be going, “Aha! So this is where she’s going to come a cropper!”

Do you wear glasses? You may be entitled to condensation.

But no, I made it to the bottom without stopping, falling, or comedy injuries. Which is just as well, because those trails are FAST. I imagine that I had a similar demeanour to the shitting terrified deer in Castle Crashers. There were signs saying, “Check your speed”. Yeah, not a problem there.

Have you played Castle Crashers? You should play Castle Crashers.

I carried on riding the Verderers, and did have an off on the aforementioned left turn. What can I say? I am not an ambi-turner. I think I took it a bit too quick and didn’t make the turn enough – I probably could have salvaged it if I’d just turned hard and held off the brakes. Instead, I held onto the brakes hard, and fell off… slowly. Splat. Still, every other bit nailed, so still good.

After that, I did my customary green loop, with a diversion off to Mallard’s Pike cafe for rainbow cake (unless my Slimming World consultant is reading this, in which case I had a salad).

As I still had a decent chunk of battery left, I decided to do a third lap of the Verderers. I was feeling fairly mashed by this point, but still had a great ride. My left thigh was screaming, my arms were aching, but I still tried to push myself (and this time, I didn’t fall off).

I rolled back to the car thoroughly pleased with myself and Voltron and, when I returned home, was even more smug when I saw my Strava times. I’d achieved 18 personal bests, and knocked 7 minutes off my previous best time.

That’ll do pig. That’ll do.

Huzzah (and booooo!)

It’s been a bit of a mixed bag over the last couple of weeks, to say the least.

Firmly in the ‘Huzzah’ pile was our visit to the Malverns Classic at Castle Eastnor. Last time we visited in 2018 it was a bit stressful – I am not a natural camper, and Mini Toast was just under two years old. I threw my back out lifting him, he ended up breaking the tines off the fork he was eating with. Not good times.

This time was very different. Mini Toast is now a robust five year old. He still can’t pedal, despite our best efforts, but he proved on the Strider course that he could certainly balance, zipping around the track and lifting his legs on the mild downhills. He absolutely loved it, so we’re wondering how we can use that enthusiasm to get him to try pedalling more – unfortunately he’s inherited his parents’ overly cautious nature and fear of failure.

Camping was also more tolerable, with our new inflatable tent from Decathalon. Roomy, and a lot easier to get up and down than the old beast.

Festival portaloos are still a horror though. Even when they’re relatively clean, there’s the awful smell that permeates everything, and not being able to properly wash your hands afterwards is a bit ick. I AM A DELICATE FLOWER.

Mr Toast was getting all moon eyed over the retro bikes, and I foresee some sort of weird 90s monstrosity making an appearance in our garage soon. We also spotted Hans Rey a few times, including successfully making the lake crossing. Although I didn’t actually see that, due to being too short – Mini Toast did, as he was perched on dad’s shoulders, and Mr Toast did, because he’s 6ft 6.

I’m genuinely impressed how much stuff there was for kids and families, including free fairground rides, dodgems, the Strider track, kids’ races, etc. I’m hoping next time we go Mini Toast might be a bit more into biking, and able to hang out with the Little Rippers lot! It was very entertaining to see tiny children bopping around to late 80s/early 90s dance.

I’d hoped to demo some bikes over the weekend, so we didn’t take our bikes – but alas, there was nothing to demo. But it didn’t matter – I’d be able to get out over the Chase on the Monday, with my Intrigue. Which brings me onto the ‘Boooooo!’.

On one climb towards the end of our stay at Glentress, my bike switched itself off, and wouldn’t come back on – the lights would come on for a moment, before going off again. I was a bit wary, but after ten minutes or so it was able to come back on. I resolved to keep an eye on it in case it happened again, but it was solid.

Which brings us onto Monday’s ride, and I bet you can guess where this is going. I’d done a couple of laps of the blue, and was about to embark on Follow the Dog – just under 5 miles, at that point. I was rolling down the end of first section towards the exit when off went my bike.

I was annoyed, and resolved that it needed to go in for warranty – I’d already planned to get it in because of the dropper post having a bit of play in it. I’d just wait for it to come back on, and finish my ride, and hoped that it wouldn’t cut out again.

Only it didn’t come back on. Every few minutes I pressed the button, the lights would come on, then immediately off again. Oh dear.

I pedalled my way back to the car park, testing my bike again before popping it on the rack. Still nothing. Drove the hour or so home, took it off the rack – still nothing.

By the time it went into the local Giant dealer some days later, it managed to come back on. I’d started looking at various forums, and it looks like Giant ebikes have had issues with waterproofing for a couple of years, which haven’t been resolved. The diagnostic codes suggested my bike indeed had issues with water getting in, so now I have to pay £45 for additional waterproofing… as it’s not covered under warranty.

I’m a little bit salty about it – why should I have to pay anything for an issue with a brand new bike? It’s soured my attitude to the brand slightly – my Lapierre Overvolt has ridden in rain and through water crossings with no issues, and is up to nearly 2000 miles (compared to the Intrigue’s 270-odd). I was considering Giant for an e-gravel bike, but I might give them a swerve if they can’t cope with the British weather.

That said, I genuinely love my Intrigue – it rides great when it works, and I hate the idea that I’ll have to get a refund if the further waterproofing fails. But it does seem to be a bit an issue to sell a bike in the UK that can’t cope with water. It’s a mountain bike, not the Wicked Witch of the West. Hopefully the waterproofing will put an end to any more random cut outs!